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Frequently Asked Questions
What is iptv?
The abbreviation IPTV stands for Internet Protocol Television.
With an IPTV box you can use the internet to stream live TV programming onto your TV without a dish or computer.
Simply connect your Reelplay Box to your home internet via wired or wireless connection and to your TV.
Then just relax and enjoy your favourite channels with uninterrupted streaming.
What is the difference between Satellite TV and Reelplay TV?
Satellite programming requires the customer to install a dish outdoor, offers limited number of channels and has high monthly service fee.
Reelplay does not require a dish.
All that’s required is an internet connection to stream Live Channels to your TV.
Reelplay offers hundreds of channels and costs much less.
What makes Reelplay so Good?
Reelplay pioneered streaming for the TV, and we aspire to power every TV in the world.
Reelplay developed a streaming platform that delivers a best-in-class user experience with no buffering or Freezing.
The Reelplay Team are always adding new and exciting features to the platform.
And all Software updates are free.
Are there extra fees or charges with Reelplay?
With Reelplay there are no hidden fees or extra charges.
The purchase price includes 6 months or 12 months, depending on which package you choose with no more to pay.
This means there are no hidden monthly fees.
Reelplay is a pre paid service.
What is included in the Reelplay Package?
Reelplay Media Player, Full Size Remote Control, HDMI, AV Cable, Power Adapter, Quick Setup Guide.
Reeltime- Reelplay time shift
Reeltime is the Reelplay Timeshift Feature.
With Reeltime you are able to rewind any channel back up to 1 full week without using any storage device.
You can also Pause Live Tv.
Reeltime ACTIVE EPG
A World First by Reelplay.
Reeltime - NOW AVAILABLE on all Packages.
Another World First by Reelplay.
Reeltime ACTIVE - NOW AVAILABLE on all Packages.
What is it you ask?
Reeltime is an Active Electronic Program Guide.
This allows you to Watch any program aired in the last 7 days anytime.
Never miss any of your favorite shows again.
For more info..
Please see the User Manual here --> User Manual
Or watch our How To Videos here --> How To Videos
How do I change the Time Zone on Reelplay
You can set the time on Reelplay to your desired Time Zone.
This can be done from the settings Menu.
Goto SETTINGS then GENERAL then TIMEZONE
Select your Timezone from the list and press OK
Once you Change the Time Zone you will need to restart or reboot your Reelplay. Once Reelplay Restarts the new Time Zone is Set.
For Italy choose any GMT+2 from the list.
Are the channels always available?
Channels on Reelplay may be removed or replaced at any time without notice.
At Reelplay we will do our best to always keep the most watchable channels available. As new channels become Available Reelplay may add these channels.
Software Updates! Why do I get them?
The Reelplay Team are always adding new Features to the Reelplay Platform.
When a new Feature is ready The Reelplay Team will push a software update to your Reelplay Box.
You will receive a message on your Reelplay Box when an update is available.
All Software Updates are Free!
Please make sure you keep your Reelplay updated with the latest software.
How do I get the best signal from my remote?
Keep the Reelplay receiver in line with the remote for good reception of the remote signal.
Why is my box Disabled?
All Reelplay Devices need to be Registered within 1 hour of Activation.
Please click--> HERE and fill in the warranty Registration Form.
How do I Reboot my Reelplay Box?
Press the Power Button on your Remote Control, wait for the box to shutdown completley then press the Power Button again to power ON your box
Press the Power Button on your Remote Control and then choose "RESTART” or "POWER OFF" then "POWER ON" your box.
How can I contact Reelplay?
Reelplay is a 100% Online Company. You can CONTACT US or CHAT online with us here on the website anytime.
Our friendly staff are here 24 hours a day to assist you.
Do I need to install a satellite dish?
You Dont need a Satellite Dish to use Reelplay.
Reelplay is an IPTV receiver which means (Internet Protocol Television), it uses internet technology to stream the channels to your TV without a satellite dish.
Is it easy to connect Reelplay to my TV and how do I do it?
Reelplay is so easy to install.
All you have to do is connect your Reelplay TV Box to the internet using the Ethernet cable or wifi, connect it to your tv using HDMI cable and plug in the power cord.
All cables are included in the box.
Once it is connected to your internet and turned ON, Simply press OK on the LiveTV Icon on the Home Screen.
You can then proceed to Activate your Service by entering your Activation Code.
Your Activation Code can be found on your Invoice which has been emailed to you.
Your account will be automatically activated and your Service starts from that date.
You will then need to Register your Reelplay Device. Click Here to Register.
Are Reelplay Devices Wireless?
Yes Reelplay Devices support Wifi.
Reelplay Media players have Wireless: 802.11 a/b/g/n, 2.4 GHz/
Please Note: Your Reelplay Device must be within an acceptable range with your wifi Modem or Router. We recommend no more than 3 to 4 meters for best results.
A Wired Ethernet connection is always recommended and will give better results. Also powerline adaptors work well if you cannot use an ethernet cable.
What internet speed do I need?
To use Reelplay you will need 2 Mbps internet speed or higher.
You can use this site to test your speed. www.fast.com
What's the internet data usage when watching on Reelplay?
Based on average client watching 8 hours per day,
Reelplay will use approx 200GB monthly. We do recommend you have a minimum data plan of 500GB per month.
If I purchase Reelplay today How long will it take to deliver?
Once you have completed your online order on our website, you will receive your Reelplay box within 3-5 business days.
Once the order is shipped out you will get an email with the tracking number.
What is the warranty on the Reelplay Box?
All Reelplay devices come with a one year hardware warranty.
If you have problems contact us so we can help you to diagnose the problem and fix it.
Where can I use My Reelplay?
Reelplay can be used anywhere in the world.
All that is needed is Internet and a TV!
Why Live TV asks, 'Are you still watching?’
If you watch a Live TV channel and not used your remote control in 8 hours, a screen prompt appears that asks "Are you still watching...?"
We do this so you don't waste internet bandwidth if you’re not actually watching. You can dismiss the message by pressing OK to continue watching. **This feature cannot be turned OFF.