Shipping Policy

This Shipping Policy applies to physical products purchased from the Reelplay website, online store, website shopping account, or other authorised Reelplay sales channels.

1. Shipping Information

Reelplay ships products to most destinations worldwide. However, shipping restrictions may apply to certain countries or regions due to carrier limitations, customs requirements, product restrictions, regulatory requirements, or other circumstances outside our control.

We reserve the right to refuse, cancel, or review an order where delivery to the nominated destination is unavailable, restricted, unsafe, commercially unreasonable, or not supported by our available carriers.

2. Shipping Costs

Shipping costs are calculated based on factors such as product weight, parcel size, delivery destination, and carrier pricing.

Each product’s weight may be listed on the relevant product detail page or calculated at checkout. In line with common carrier policies, weights may be rounded up to the nearest full kilogram or charged according to dimensional weight rules.

Any shipping cost displayed at checkout applies only to the selected order, shipping method, and delivery address.

3. Delivery Timeframes

Once your order is placed and payment has been received and cleared, we may provide an estimated shipping and delivery timeframe based on product availability, the selected shipping method, and the delivery destination.

Delivery timeframes are estimates only. Actual delivery times may vary depending on the carrier, delivery location, customs processing, public holidays, weather events, local delivery conditions, transport delays, and other factors outside our control.

Reelplay is not responsible for delays caused by carriers, customs authorities, incorrect delivery information, failed delivery attempts, or circumstances outside our reasonable control.

4. International Orders, Customs, Duties, and Taxes

Some international orders may incur customs duties, VAT, import taxes, clearance charges, brokerage fees, or other government or carrier charges.

These charges are not included in the product price or shipping cost unless expressly stated. They are the responsibility of the customer and may vary depending on the destination country, customs rules, and the value or type of goods ordered.

Customers are responsible for checking any import restrictions, taxes, or duties that may apply in their country before placing an order.

If a parcel is refused, abandoned, returned, delayed, or confiscated due to customs issues, unpaid duties, incorrect information, or import restrictions, any refund or replacement will be assessed after considering the condition of the returned goods, return costs, carrier charges, and any loss suffered by Reelplay, subject to applicable law.

5. Delivery Details and Failed Delivery

Customers are responsible for providing accurate and complete delivery information, including name, address, phone number, email address, and any delivery instructions required by the carrier.

Reelplay is not responsible for delays, failed deliveries, lost parcels, returned parcels, or additional costs caused by incorrect, incomplete, or outdated delivery information supplied by the customer.

If an order is returned to Reelplay because of incorrect details, failed delivery attempts, refusal to accept delivery, or non-collection, the customer may be responsible for re-delivery charges, return shipping charges, and any other carrier charges, where permitted by law.

6. Risk and Delivery

Risk in the product passes to the customer once the product is delivered to the address provided, collected by the customer, or collected by an authorised representative. A carrier tracking status showing “delivered” does not, by itself, establish that delivery occurred or limit any rights the customer has under applicable law.

If you believe a parcel has been lost, damaged, or incorrectly delivered, please contact Reelplay as soon as possible so that we can assist with a carrier investigation where available.

7. Payment Information

We accept major credit cards and any other payment methods displayed at checkout.

Depending on your country, bank, card issuer, or payment provider, additional charges may apply, including foreign transaction fees, currency conversion fees, bank charges, or international payment fees.

These charges are not imposed by Reelplay and are the responsibility of the cardholder or customer.

Orders and paid product-related services may not be processed until payment has been received and cleared.

Payment information may be processed by third-party payment providers in accordance with our Privacy Policy and the provider’s own payment processing terms.

8. Consumer Rights

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, warranty, right, or remedy that cannot lawfully be excluded, restricted, or modified.

Where Reelplay is legally required to provide a remedy, we will do so in accordance with applicable law.

9. Privacy

Any personal information provided when placing an order, requesting a return, registering a warranty, contacting support, or arranging delivery will be handled in accordance with our Privacy Policy.

10. Contact Us

For shipping, return, warranty, billing, support, or product matters, please contact Reelplay through the contact details published on our website.

Reelplay
Website: https://www.reelplay.co
Phone/Email: Contact Us