Privacy Policy

 

Reelplay respects your privacy and is committed to protecting the personal information you provide when using our website, online store, website shopping account area, warranty registration forms, payment pages, support channels, and related customer services.

This Privacy Policy explains what information we collect, how we use it, how it may be handled by trusted service providers, and how you can contact us about your personal information.

By using the Reelplay website, creating a website shopping account, purchasing a product, registering a warranty, or contacting us, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • your name;
  • email address;
  • phone number;
  • billing address;
  • shipping address;
  • order details;
  • payment-related information;
  • product purchase information;
  • warranty registration information;
  • device serial number or product identification details;
  • customer support messages;
  • information you provide when contacting us by email, phone, help desk, contact form, or website shopping account area.

We only collect information that is reasonably required for website shopping, product orders, billing, shipping, warranty registration, customer support, product-related reminders, and account-related communications.

2. Website Shopping Account Information

A Reelplay website shopping account may be created for online shopping purposes only.

The website shopping account may be used to purchase Reelplay products, view order history, manage billing and shipping details, receive invoices and receipts, and communicate with us about product orders or customer service matters related to purchases.

The Reelplay website shopping account is used for shopping purposes only. It is not connected to any Reelplay Device account, device activation system, product access system, or device service account. It does not provide direct access to, control of, login access to, or management of any Reelplay Device or device-related service.

3. Warranty Registration Information

When you register a Reelplay product for warranty or product support purposes, we may collect information such as your name, contact details, product details, device serial number, purchase information, and any information reasonably required to confirm warranty eligibility or assist with product support.

Warranty registration information is used for internal customer account-related purposes only, including warranty records, product support, invoices, receipts, product-related reminders, account reminders, and customer service communications.

Warranty registration information does not give customers direct access to, control of, or management of any Reelplay Device through the website account.

4. Payment Information

Payments may be processed by third-party payment processors. Reelplay does not usually store full credit card numbers or full card security codes on its own systems.

Payment processors may collect and process payment details as required to complete the transaction, verify payment, prevent fraud, process refunds, and comply with their own security and payment processing requirements.

Depending on your bank, card issuer, country, or payment provider, additional charges such as foreign transaction fees or currency conversion fees may apply. These charges are not imposed by Reelplay.

5. Shipping and Delivery Information

Where you purchase a physical product, we may collect and use your delivery details to process, pack, dispatch, and deliver your order.

Limited delivery information may be provided to trusted delivery providers, couriers, freight companies, fulfilment providers, or related service providers where necessary to complete delivery or investigate delivery issues.

Customers are responsible for ensuring that delivery information is accurate, complete, and up to date.

6. Information Collected Automatically

When you use our website, online store, or website shopping account area, we may automatically collect technical and usage information, including:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • referring website;
  • pages visited;
  • access times;
  • session information;
  • cookie data;
  • general website usage information.

This information may be used to operate the website, maintain security, improve performance, diagnose technical issues, prevent misuse, and improve the customer experience.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, support shopping cart functionality, manage login sessions, improve website performance, analyse usage, and improve customer experience.

You may be able to disable cookies through your browser settings. However, some parts of the website, shopping cart, checkout, or website shopping account area may not function correctly if cookies are disabled.

8. How We Use Your Information

We use your information for internal customer account-related purposes, including:

  • processing product orders;
  • processing payments, invoices, and receipts;
  • arranging shipping and delivery;
  • managing website shopping accounts;
  • registering warranties;
  • providing customer support;
  • responding to enquiries;
  • sending product-related reminders and order-related reminders;
  • handling returns, refunds, and warranty claims;
  • improving our website, products, and customer service;
  • preventing fraud, misuse, or unauthorised activity;
  • maintaining business, tax, accounting, warranty, and customer account records.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

9. Account-Related Communications

By creating a website shopping account, registering a warranty, purchasing a product, or contacting us, you consent to receive account-related communications from Reelplay.

These communications may include invoices, receipts, payment notices, order updates, shipping updates, warranty notices, product-related reminders, account reminders, support responses, security alerts, and other customer account-related matters.

These communications are related to your account, order, product, warranty, support request, or customer relationship with Reelplay.

10. Trusted Service Providers

We may use trusted service providers to help operate our website and provide customer services.

Where necessary to complete an order, delivery, payment, warranty, support, or customer service matter, limited information may be provided to trusted service providers, including:

  • payment processors;
  • delivery providers;
  • technical service providers;
  • website hosting providers;
  • customer support tools;
  • warranty service providers;
  • email or communication service providers;
  • accounting or business administration systems.

These providers may only receive the information reasonably required to perform their service.

11. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no website, online account, payment system, email system, or electronic communication method can be guaranteed to be completely secure.

You are responsible for keeping your website shopping account login details confidential and for notifying us if you believe your account has been accessed without authorisation.

12. Data Accuracy

You are responsible for ensuring that the personal information you provide to us is accurate, complete, and up to date.

If your billing details, shipping details, contact details, or account details change, you should update your website shopping account or contact us so we can update our records.

13. Accessing or Updating Your Information

You may contact us to request access to, correction of, or update of personal information we hold about you.

Before providing access to personal information or making changes, we may need to verify your identity and confirm that the request relates to your account or order.

14. Retention of Information

We retain personal information for as long as reasonably required for the purposes described in this Privacy Policy, including order processing, warranty records, customer support, business records, tax and accounting records, fraud prevention, dispute handling, and website shopping account administration.

When information is no longer reasonably required, we may delete, de-identify, archive, or securely store it in accordance with our business requirements and applicable obligations.

15. Third-Party Links

Our website or products may contain links to third-party websites, platforms, applications, content, or services.

Reelplay is not responsible for the privacy practices, content, policies, or services of third parties. You should review the privacy policy and terms of any third-party website or service you choose to use.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website with the updated date.

Your continued use of the website, online store, website shopping account area, or customer services after an updated Privacy Policy is published means you accept the updated Privacy Policy.

17. Contact Us

For privacy, account, warranty, billing, support, or product matters, please contact Reelplay through the contact details published on our website.

Reelplay
Website: https://www.reelplay.co
Phone/Email: Contact Us