Terms and conditions

An end user online profile and billing account with Reelplay. ("Reelplay ") on Reelplay website ("Reelplay Account") is required to activate your device. A Reelplay Account gives you access to audio-visual entertainment on the " Reelplay Media Player”. After your Reelplay Account is created, you can use your device to access multimedia content which is provided by other companies. Reelplay is a Media Player Reseller and has no affiliate or control over the content provided to the End User. When you activate your Reelplay device, you agree to a end user license agreement ("EULA") for that device.

Information you provide

Information you provide Reelplay through the Reelplay Sites, Reelplay Devices or Reelplay Mobile Apps includes, for example, your name, email address, postal address, billing and shipping information, product purchase information, credit card and other payment data, product registration information, and demographics. If you connect with Reelplay accounts on third party social networking sites, we may also collect information about your social networking accounts, for example, your name, user name, or handle.

We also collect the personal information of other people, for example, if you provide email addresses of friends for referrals or postal addresses of recipients for gift purchases. We rely on you to obtain the permission of those other people to provide their personal information to us.

We may also combine information you provide with data we collect automatically (as further described below) and with data we receive from third parties.


Information we collect automatically

    Reelplay Site data

 We may also automatically collect information related to the use of Reelplay Sites - for example, we collect your computer's or mobile device's operating system type and version, Internet Protocol (IP) address, mobile device ID, access times, browser type and language, and the websites you visited before coming to a Reelplay Site. We also use cookies and related technologies such as web beacons to better understand your needs, remember your preferences, and to provide targeted advertising. For more information on how we and others use cookies and related technologies on Reelplay Sites.


    Reelplay Device data

We regularly and automatically collect information about your Reelplay Devices and your usage. The collected information includes, for example, the IP address associated with your Reelplay Devices, your device types and models, device identifiers (including Reelplay Identifiers for Advertisers (RIDAs)), the retailer to whom your device was shipped, various quality measures, error logs, software version numbers, Wi-Fi network name (SSID – service set identifier) and strength. We also collect usage data such as your search history (including letters you key in for searches, and utterances provided if you choose to use voice search (if available on Your Reelplay Device)), search results, content and advertisements you select and view and content settings and preferences, channels you add and view, including time and duration in the channels, and other usage statistics.


User Conduct and Account Termination Policy

Reelplay reserves the right to cancel your account if you post derogatory comments, negative reviews, or make false allegations publicly without first addressing your concerns directly with us. We strongly encourage our users to contact our customer service team to resolve any issues before posting publicly, allowing us the opportunity to address your concerns promptly and effectively.



Reelplay devices provide streams of all the channels as they are available on the internet. 2009 – 2014© All Rights Reserved. All other trademarks are the property of their respective owners. Reelplay receivers contain several links to third-party streaming providers that are “bookmarked” inside Reelplay device browser on the LIVE TV section. Reelplay provides these links as a convenience and does not endorse the companies or contents of any such links. Reelplay have no control over, is not responsible for, and makes no representation or warranty and disclaims all liability with respect to any such streaming.